California to tap generative AI tools to increase services access, reduce traffic jams

SACRAMENTO, Calif. (AP) — California could soon deploy generative artificial intelligence tools to help reduce traffic jams, make roads safer and provide tax guidance, among other things, under new agreements announced Thursday as part of Gov. Gavin Newsom’s efforts to harness the power of new technologies for public services.

The state is partnering with five companies to create generative AI tools using technologies developed by tech giants such as Microsoft-backed OpenAI and Google-backed Anthropic that would ultimately help the state provide better services to the public, administration officials said.

“It is a very good sign that a lot of these companies are putting their focus on using GenAI for governmental service delivery,” said Amy Tong, secretary of government operations for California.

The companies will now start a six-month internal trial where the tools are tested and evaluated by state workers. The companies will be paid $1 for their proposals. The state, which faces a significant budget deficit, can then reassess whether any tools could be fully implemented under new contracts. All the tools are considered low risk, meaning they don’t interact with confidential data or personal information, an administration spokesperson said.

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